Travel Tips

COVID-19 Measures & FAQs


Olala Homes COVID-19 Measures & FAQs

For Olala Homes, providing comfortable, clean and safe accommodations to stay has always been one of our core values.

As the world has changed in many ways, our efforts in creating an impeccable guest experience have also evolved. In addition to the professional cleaning procedures already in place, we are taking extra measures to help protect all our guests and team members.

Clean & Safe Stay Procedures

✔️We are strengthening the cleaning and disinfecting protocols. All our housekeeping and maintenance staff are very familiar with the new procedures.

✔️We reinforce the cleaning and disinfecting of apartments and common areas in buildings, especially frequently touched surfaces, with high-grade professional products.

✔️At the entrance of the buildings we manage, you will find hand disinfectant. All guests are kindly asked to use the hand spray upon entering the building.

✔️Housekeeping staff will use personal protective equipments such as masks and gloves at all times, and implement strong hygienic actions such as washing and disinfecting their hands before and after cleaning each apartment.

✔️All our staff has taken COVID-19 and hygiene related course, and are strictly following the guidelines.

✔️Most guests will check in through our existing smart lock app, to keep social distance.

Under this uncertain period of time, we have also provided more flexibility in cancellations and replanning of your stay. For more information, please contact support@olalahomes.com so we can assist you.

We are closely following updates about the situation and recommendations by health experts, and might change the measures accordingly. The health and safety for our guests, team members and partners have always been our top priority. Stay safe, and we look forward to hosting you again soon.

Why Stay With Olala Homes?

Self-Catered Apartments

When you stay with Olala Homes, you enjoy a fully-equipped kitchen with pots, pans, cooking utensils, and tableware in the apartment. Supermarkets are usually few minutes away as well. This means you can prepare tasty meals in our apartment as easy as you’d like.

Perfect For A Lovely Staycation

Fast wifi, washing machine, comfy beds, private balcony, stylish design. You name it. Whatever makes your staycation perfect, we have them covered. Your stay with Olala Homes is designed to be as hassle-free as possible.

Social Distancing With Care

Most of Olala Homes’ guests can check in by themselves, opening the door with a click on their phones, thanks to our smart lock app. This, however, does not mean you are left alone. Whenever you need us, our virtual guest care agents are available to assist you any time.

You can stay safe with us. Book an Olala Homes apartment in Barcelona, Madrid, Sevilla, Athens, or Romania today!


FAQs

How do I change or cancel my booking?

Please contact our guest care center, so we can help you adjust your travel plans. Several options include changing the reservation to another guest, or get the full credits for a future stay.

What should I do if I have symptoms before my stay?

If you already have symptoms of Coronavirus (COVID-19), please stay home. Your health and the health of others is the most important. Don’t worry about your reservation, simply contact us as soon as possible and we will take care of it.

What would you do if I need urgent help regarding maintenance?

We only enter your apartment before and after the stay, in order to reduce physical contact. However, under urgent circumstances where essential amenities need to be taken care of, we would arrange a time with you, and go in to repair the amenities when you are not there. Our staff will wear masks and gloves throughout their presence, and use disinfectant materials to clean the surfaces they touch afterwards.

Where can I find the updated situation of my destination?

The pandemic situation of each destination is changing day by day, and we strongly recommend you to follow the updated information and travel advice by the local authorities. Below you can find links to some informative websites.

Spain
Updated statistics of Coronavirus
Travel advisories before entering Spain
Barcelona town hall
Community of Madrid

Greece
Updated statistics of Coronavirus
General information and travel advice

Romania
Updated statistics of Coronavirus
Official information



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